Privacy Policy
Handyman⭐Star (www.handymanstar.com.au)
1. Our Commitment to Your Privacy
At Handyman⭐Star, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. What Personal Information We Collect
When you interact with our website, book a service, purchase a gift card, sign up for a membership, or contact us, we may collect:
Identity & Contact Details: Your name, residential or property address, email address, and phone number.
Transaction Data: Details about services you have booked, quotes requested, and gift cards purchased.
Marketing & Communication Data: Your preferences in receiving marketing from us and your communication history.
3. How We Collect and Store Your Data
3.1 We collect data directly from you when you input it into our website forms or communicate with us.
3.2 Data Storage & Infrastructure: Your data is stored securely using cloud-based infrastructure. We rely on:
Wix: Our website platform, which securely hosts our client bookings, online memberships, and payment transaction logs.
Google Suite (Workspace): Our core business infrastructure, used securely for cloud storage, emails, customer inquiries, and our internal operational scheduling.
4. How We Use Your Data
We use your personal information strictly for business operations, including:
Service Delivery: To schedule, coordinate, and perform your handyman and home maintenance tasks.
Accounting & Invoicing: To generate invoices, track payment histories, and comply with Australian taxation requirements.
Customer Relationship Management (CRM): To maintain your job history and manage your online membership.
Marketing: If you explicitly opt-in to our newsletter or membership perks, we may send you promotional updates (capped at a maximum of one email per week). You can opt-out at any time.
5. Photos & Visual Privacy
5.1 With your explicit verbal or written consent, we may take photos of completed work for quality assurance, our website, or our newsletter.
5.2 We guarantee that any Personally Identifiable Information (PII) - such as family photographs in the background, street numbers, or vehicle registration plates - will be digitally blurred, cropped, or edited out before any media is published.
6. Payment Security & Financial Data
6.1 Online payments are securely processed through the Site using the embedded Wix SWIFT payment gateway, which utilizes industry-standard encryption.
6.2 Handyman⭐Star does not store, view, or retain your credit card or financial account details on our own local servers or Google Suite environment.
7. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, or to ask that we correct or delete it. Please contact our Data Officer at info@handymanstar.com.au to submit a request.